Help & Support

Help & Support Help & Support

Booking a car for hiring is very easy in VUUM Services. You can book a car on rent either online by the search box provided at the home page or you can call us at our 24 X 7.

VUUM being a marketplace doesn’t control the number of vehicles online on its system/platform; drivers & operators are independent & work as per their convenience. During a normal day when demand & supply are met, there is no need to put an extra effort to pull the supply side of vehicles.VUUM has observed that during certain times of the day, when more traffic is on road, routine drivers tend to log out of the system to suit their convenience as there is no incentive for them to put an extra effort. Similarly, when demand suddenly increases, not enough drivers might be available on the road. Customers might be inconvenienced by not being able to find cabs during such times.

We try our best to ensure our partners reach our customers on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle or giving you a full refund. VUUM being a marketplace doesn’t control the number of vehicles online on its system/platform; drivers & operators are independent & work as per their convenience. During a normal day when demand & supply are met, there is no need to put an extra effort to pull the supply side of vehicles.

No. You can use our service fully without the need to register. Only you need to provide your details at the time of booking.

VUUM is transparent about the rates. OLA makes sure that customers are aware of the dynamics of peak time charge and how it works. Whenever peak time charge is applicable; customers get a clear intimation, to confirm their intent to avail the ride at a higher price than normal. The booking process is initiated only when they confirm; hence, if a customer wants to avoid that ride he/she may choose to do it, thus making the cab available to others who are in need.

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